Welcome to Sinnara.me (hereinafter referred to as the “Website”, “Site”, “Us”, “Our”), owned and operated by Mash World (hereinafter referred as “Company”), with its office located in Amman, Jordan and registration number 38037. The website is offered to User conditioned on user’s acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”).
BY CLICKING ON THE “ACCEPT” BUTTON AT THE END OF THE AGREEMENT ACCEPTANCE FORM, VENDORS/SELLERS (COLLECTIVELY REFERRED TO AS “USERS” AND INDIVIDUALLY AS A “VENDOR” OR A “USER”(hereinafter referred to as “You” or “Your”) AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. PLEASE READ THIS ENTIRE AGREEMENT CAREFULLY BEFORE ACCEPTING ITS TERMS. YOUR USAGE OF THIS WEBSITE SIGNIFIES YOUR ASSENT TO THE FOLLOWING BINDING AGREEMENT.
Our website provides an online commerce platform through which users who conduct business under their own domain names as well, may set up their own online store on our website (collectively, the “Services”). Our website acts as a facilitator for such services and all commercial / contractual terms of the online shops are offered by the Users thereto. Users understand that the website has no control over the conduct of Users using the site and its services, and disclaim all liability in this regard.
By using the Site, users agree to comply with and be legally bound by the terms and conditions of these Terms of Service (“Terms”). These Terms govern user’s access to and use of the Site and Services and all Collective Content, and constitute a binding legal agreement between user and the website.
IN USING THIS WEBSITE USER IS DEEMED TO HAVE READ AND AGREED TO THE FOLLOWING TERMS AND CONDITIONS SET FORTH HEREIN. ANY INCIDENTAL DOCUMENTS AND LINKS MENTIONED SHALL BE CONSIDERED TO BE ACCEPTED JOINTLY WITH THESE TERMS. USER AGREES TO USE THE WEBSITE ONLY IN STRICT INTERPRETATION AND ACCEPTANCE OF THESE TERMS AND ANY ACTIONS OR COMMITMENTS MADE WITHOUT REGARD TO THESE TERMS SHALL BE AT USER’S OWN RISK. THESE TERMS AND CONDITIONS FORM PART OF THE AGREEMENT BETWEEN THE USERS AND THE WEBSITE. ACCESSING THIS WEBSITE, AND/OR UNDERTAKING TO PERFORM A SERVICE THROUGH THE WEBSITE INDICATES USER’S UNDERSTANDING, AGREEMENT TO AND ACCEPTANCE, OF THE DISCLAIMER NOTICE AND THE FULL TERMS AND CONDITIONS CONTAINED HEREIN.
- DEFINITIONS AND INTERPRETATION:
1.2 “Website” shall mean an e-commerce enabler platform that vendors to set up online shops immediately so they can start marketing to their audiences and generate business thereto.
1.3 “Online Store” shall mean the online shop created by the Vendor on our website to sell their products and make money.
1.3 “Vendor” / “seller” shall mean the person or any legal entity who creates online store on the website.
1.4 “Customer/Client” means anyone who purchases the goods through the online store of the Vendor on the Website.
1.5 “User content” means all Content that a user posts, uploads, publishes, submits or transmits to be made available through our website.
1.6 “Account” means the accounts created by the Vendors in order to use the Services provided by our website and require information such as name, email address, password, contact number etc.
2.1 The official language of these terms shall be Arabic.
2.2 The headings and sub-headings are merely for convenience purpose and shall not be used for interpretation.
3.1 Users may download, use the Service only if users are at least eighteen (18) years of age and can form a binding contract with the website, and only in compliance with this Agreement and all applicable local, state, national, and international laws, rules and regulations.
3.2 Any use or access to the Service by anyone under eighteen (18) years is strictly prohibited and in violation of this Agreement. Any person under the age of eighteen (18) years accessing the website should do so only under parental guidance. Website reserves the right to terminate user’s membership and refuse to provide user with access to the website if the Company discovers that the user is under the age of 18 years. Unauthorized Users are strictly prohibited from accessing or attempting to access, directly or indirectly to the website. Any such unauthorized use is strictly forbidden and shall constitute a violation of applicable state and local laws.
3.3 By using the websites and its services, user represents and warrants that user is at least 18 years old and that user has the right, authority and capacity to enter into and abide by the terms and conditions of this Agreement.
3.4 If user uses our website on behalf of a company, organization, or other entity, then (a) “user” includes user and that entity, and (b) user represents and warrants that user is an authorized representative of the entity with the authority to bind the entity to this Agreement, and that user agrees to this Agreement on the entity’s behalf.
3.5 User must not be a competitor of the website or use services of the website for reasons that are in competition with us or otherwise to replicate some or all of the Service for any reason.
3.6 Our Company may, in its sole discretion, refuse to offer access to or use of the website to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the website and its services is revoked in such jurisdictions.
3.7 Except where additional terms and conditions are provided which are services specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms.
4.1 In order to use the services offered by the website and create online stores on our website, Users needs to register its account on the website of the Company. In order to register for the purpose of availing the services provided therein the vendors will have to create an account with us by providing details such as name, address, e-mail address, contact number and password and any other information the website my require thereto.
4.2 User represents and warrants that all required registration information user submits is truthful and accurate, and user will maintain the accuracy of such information. User shall be responsible for maintaining the confidentiality of its Account login information and shall be fully responsible for all activities that occur under its Account. User agrees to immediately notify the Company of any unauthorized use, or suspected unauthorized use of its Account or any other breach of security. Source-wave website cannot and will not be liable for any loss or damage arising from user’s failure to comply with the above requirements. User must not share its password or other access credentials with any other person or entity that is not authorized to access user’s account. Without limiting the foregoing, user shall be solely responsible for any activities or actions that occur under user’s website account access credentials. The Company encourages user to use a “strong” password (a password that includes a combination of upper and lower case letters, numbers, and symbols) with their account. The Company cannot and will not be liable for any loss or damage arising from user’s failure to comply with any of the above.
4.3 User agrees to provide and maintain accurate, current and complete information about their Account. Without limiting the foregoing, in the event user changes any of their personal information as mentioned above in this Agreement, user will update their Account information promptly.
4.4 When creating an Account, don’t:
- a) Provide any false personal information to the website (including without limitation a false username) or create any Account for anyone other than yourself without such other person’s permission;
- b) Use a username that is the name of another person with the intent to impersonate that person;
- c) Use a username that is subject to rights of another person without appropriate authorization; or
- d) Use a username that is offensive, vulgar or obscene or otherwise in bad taste.
4.5 The Website reserve the right to suspend or terminate user’s Account if any information provided during the registration process or thereafter proves to be inaccurate, false or misleading or to reclaim any username that user creates through the Service that violates our Terms. If user has a reason to believe that user’s Account is no longer secure, then user must immediately notify us at firstname.lastname@example.org
4.6 Users may not transfer or sell their account to another party. If user is registering as a business entity, user personally guarantees that he/she has the authority to bind the entity to this Agreement.
4.7Services of the website are not available to temporarily or indefinitely suspended members. Our website reserves the right, in its sole discretion, to cancel unconfirmed or inactive accounts. Our website reserves the right to refuse service to anyone, for any reason, at any time.
4.8 A singleUser can open multiple Online stores on the website.
4.9 User agrees to comply with all local laws regarding online conduct and acceptable content. User shall be responsible for all applicable taxes. In addition, User must abide by the website’s policies as stated in the Agreement and the website policy documents published on the Website as well as all other operating rules, policies and procedures that may be published from time to time on the Website by Company.
5.1 Vendor’s create Online Stores on the website, to market their good and generate business.
5.2 In order to open Online Stores, the Vendor shall open an account on our website by providing their details. The account will be activated only once the Vendor pays the Subscription fees to the Company.
5.3 In order to set up an Online Store on Facebook the Company will access Vendor’s Facebook account and shall act as page admins in the duration of the service. The Company promises not to access any other information on the page that is not related to the setting up of the Online Store and looking into other transactions thereto.
5.4 The Company shall ensure that the product delivered by the Vendor to the Client shall be of the standard quality as declared by the Client to the Company and within the stipulated time frame.
5.5 The Company can act as the quality control of the Vendor and may call the customers of the Vendor to enquire about the status of the transactions between the customers and the Vendors thereto. The Company shall inform the customer that the call shall be recorded for quality purposes.
5.6 The Company has the right to terminate the services of the Vendor if the Company feels that the Vendor is dishonest about its transactions thereto. Upon termination of the services of the Vendor under such circumstances, the Vendor forfeits the right to recover or calim refund of the amount paid by the Vendor.
5.7 The Vendors shall meet their respective account managers and try to do their best reveal all the transactions in an orderly manner.
5.8 The Vendor shall submit to the Company a detailed monthly report on all transactions to be delivered no later than the 1st of every month. The reports submitted by the Vendors shall be used to contact the customers and see if they have received the order and seek the reason for delay if the customer still hadn’t received the order. In case of cancellation, what were the reasons for the cancellation. We will contact them to verify content of the monthly reports.
5.9 The Subscription fee payable by the Vendor at the time of subscribing the services of the website shall be subject to change at the sole discretion of the Company. However, this changed fee shall be effective from the next subscription and shall not be applied retrospectively. Any such change shall be communicated to the Vendor at least sixty (60) days before the end of the already existing subscription. If the Vendor doesn’t wish to continue availing the services at the increased price, the Vendor may terminate their subscription of the services of the website by sending an email at the address provided in clause 13.1.
6. PAYMENTS AND CANCELLATION
6.1 To activate the account and avail the services provided by the website thereto user shall pay the Fees applicable to their subscription to Online Store (“Subscription Fees”) and any other applicable fees, including but not limited to fees relating to the processing of transactions under user’s Account (“Transaction Fees”), and any fees relating to purchase of any products or services by the user such as shipping, Themes, domain names or Third Party Services (“Additional Fees”). Together, the Subscription Fees, Transaction Fees and the Additional Fees are referred to as the “Fees”.
6.2 User must save a credit card with the website to pay for all incurred and recurring Fees. The website will charge applicable Fees to the credit card account that user authorizes (“Authorized Card”), and will continue to charge the Authorized Card (or any replacement card) for applicable Fees until the Services are terminated, and any and all outstanding Fees have been paid in full. Unless otherwise indicated, all Fees and other charge shall be in dollar currency.
6.3 The Vendor can pay the Subscription Fee in cash by paying the aforementioned Subscription Fee to any of the representatives of the website who have been delegated by the Company to collect Subscription Fee on Company’s behalf.
6.4 Subscription Fees shall be paid in advance and will be billed on yearly basis(each such date, a “Billing Date”). User will be charged on each Billing Date for all outstanding Fees that have not previously been charged. Fees will appear on an invoice, which will be sent to the Account Owner via the email provided. Users will have 15 days to bring up and settle any issues with the billing of Fees.
6.5 The user can cancel the service ad close their accounts on payment of all outstanding dues but will not be issued any refund.
6.6 Payment shall be made through third party payment gateways and we take no responsibility for these gateways.
6.7 You must maintain your current location in the administration menu of your Online store and promptly update your location if you move jurisdictions. If you change jurisdictions you must promptly update your location in the administration menu.
7.1 Company shall through the Website help the Vendor to market their goods and generate more business by opening Online Store on the website or via Offline Orders placed through Facebook and Whatsapp in lieu of payment of commission.
7.2 The Vendor in lieu of the business generated through the website or through offline orders placed via other platforms such as Whatsapp, Facebook, shall pay the Company commission equivalent to 5% of the net value of the transaction conducted by the Vendor per month as listed in the monthly report.
7.3 The user shall submit a monthly report to the Company which shall enlist the net value of the transactions in that month.
7.4 The net value of the transaction shall be calculated at the end of each month by calculating all transactions which took place in that month and subtracting those transactions whose value could not be collected and those transactions which were cancelled. The commission shall be calculated on the net value at the end of each month and the Company shall send an invoice which shall be paid in no less than 14 days.
7.5 Transactions that took place in a given month but their payments have rolled over to the second month, will be added to the calculation of the following month.
8. THEME STORES
8.1 User may establish and enhance appearance of their Online store through a basic design available on our website (“Theme(s)”).
8.2 Users may add themes according to their Online Stores. User shall intimidate the Company of its requirements and the Company shall accordingly modify, design, integrate or add a new theme altogether.
8.3 Services mentioned in Clause 8.2 shall be provided by the Company at an additional cost as notified by the Company.
9. LIMITATION OF LIABILITY AND DISCLAIMERS:
9.1 The Site is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Site.
9.2 The Site provides content from as provided by different users and various other resources and while our website tries to ensure that material included on the Site is correct, reputable and of high quality, it shall not accept responsibility if this is not the case. The Company will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. This disclaimer constitutes an essential part of this User Agreement. In addition, to the extent permitted by applicable law, the Company shall not be liable, and you agree not to hold Company responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from:
- Your use of or your inability to use our Website, Services and tools;
- Delays or disruptions in our Website, Services, or tools;
- Viruses or other malicious software obtained by accessing our Website, Services, or tools or any site, Services, or tool linked to our Website, Services, or tools;
- Glitches, bugs, errors, or inaccuracies of any kind in our Website, Services, and tools or in the information and graphics obtained from them;
- The content, actions, or inactions of third parties, including items listed using our Website, services, or tools or the destruction of allegedly fake items;
- A suspension or other action taken with respect to your account; and
- The duration or manner in which, as a seller, your listings appear in search results.
9.3 To the fullest extent permitted under applicable law, our website or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site, its services or this User Agreement.
9.4 Our website periodically schedules system downtime for the Sites for maintenance and other purposes. Unplanned system outages also may occur. You agree that we have no responsibility and is not liable for: (a) the unavailability of any of the Sites; (b) any loss of data, information or materials caused by such system outages; (c) the resultant delay, mis-delivery or non-delivery of data, information or materials caused by such system outages; or (d) any outages caused by any third parties, including without limitation any companies or servers hosting any of the Sites, any Internet service providers or otherwise.
9.5 We shall not be liable for the legality of the products being sold. In case of legal infringement or ownership dispute we do have the right to terminate the services of the Vendor.
10. INTELLECTUAL PROPERTY RIGHTS:
10.1 Website may contain its Service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. The right of user to avail the services offered by the website shall not constitute any right or license for the user to use such trademarks, without the prior written permission of the corresponding trademark owner. The Services offered by the website are also protected under international copyrights. The copying, redistribution, use or publication by user of any portion of our Service is strictly prohibited. User’s right to use our Service does not grant the user ownership rights of any kind. All rights, including copyright, in this website are owned by or licensed to website or third party suppliers.
10.2 If the user learns of any unlawful material or activity on our website, or any material or activity that breaches this notice, please inform the website. The website respects the intellectual property rights of others and expects users of the Services to do the same. Website will respond to notices of alleged copyright infringement that comply with applicable law and are promptly and properly provided to us. If user has a reason to believe that user Content has been copied in a way that constitutes copyright infringement, please provide the website with the following information:
(i) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
(ii) identification of the copyrighted work claimed to have been infringed;
(iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
(iv)User’s contact information, including user’s address, telephone number and an email address;
(v) a statement by the user that user has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
(vi) a statement that the information in the notification is accurate, and that user is authorized to act on behalf of the copyright owner.
10.3 The website has the right to remove the Content alleged to be infringing without prior notice, at the website’s sole discretion.
10.4 Notices regarding our website should be sent to email@example.com with the subject of the mail stating “Copyright Infringement”.
10.5 The Company has taken take the protection of our copyright very seriously. Thus, if the Company discovers that an user has infringed any of Company’s copyright, it may bring legal proceedings against user, seeking monetary damages and/or an injunction to stop user from using those materials. User could also be ordered to pay legal costs.
11.2 This clause shall survive the termination or expiration of this Agreement.
12.1 User may cancel their Account at any time by emailing firstname.lastname@example.org and then following the specific instructions as directed by the website.
12.2 Upon termination of the Services by either party for any reason, website shall cease to provide user with its Services and user will no longer be able to access its Account;
12.3 unless otherwise provided in the Terms of Service, user will not be entitled to any refunds of any Fees, pro rata or otherwise;
12.4 any outstanding balance owed to website for user’s use of the Services through the effective date of such termination will immediately become due and payable in full; and user’s online store will be taken offline.
12.5 If at the date of termination of the Service, there are any outstanding Fees owing by user, user shall receive one final invoice via email. Once that invoice has been paid in full, user will not be charged again.
12.6 Termination request should be sent via email. If the Company doesn’t receive a written termination the service will be renewed and the Vendor will be invoiced for a second term.
12.7 Website reserve the right to modify or terminate its Service or user’s Account for any reason, without notice at any time.
12.8 Without limiting any other remedies, website may suspend or terminate user’s Account if website suspects that user has engaged in fraudulent activity in connection with the Site.
13.1 Except as explicitly stated otherwise, any notices given to Company shall be given by email to email@example.com Any notices given to the Vendor shall be to the email address provided by the Vendor to the Company at the time of registration (or as such information may be updated via the website by Vendor from time to time) or at the mailing address provided by Vendor to the Company.
13.2 Any notice, demand, or request with respect to this Agreement shall be in writing and shall be effective only if it is delivered by email, personal service, by air courier with receipt of delivery, or mailed, certified mail, return receipt requested, postage prepaid, to the address set forth above. Such communications shall be effective when the addressee receives them; but if sent by certified mail in the manner set forth above, they shall be effective five (5) days after being deposited in the mail. Any party may change its address for such communications by giving notice to the other party in conformity with this section.
14. LINKS TO OTHER WEBSITES:
Links to third party Websites on this site are provided solely as a convenience to user. If user uses these links, a new browser will be lodged to access linked Websites. The Website has not reviewed these third party Websites and does not control and is not responsible for any of these Websites or their content. The Website does not endorse or make any representations about them, or any information, or materials found there, or any results that may be obtained from using them. If user decides to access any of the third party Websites linked to this site, user shall do the same entirely at their own risk.
15. GOVERNING LAW AND ATTORNEY’S FEES:
15.1 This Agreement shall be governed by and construed in accordance with the laws of Hashemite Kingdom of Jordan, without regard to its choice of law principles.
15.2 In relation to any legal action or proceedings arising out of or in connection with this Agreement, including issues pertaining to the existence, validity, termination or any other issue, it shall be referred to and resolved by the competent courts in Hashemite Kingdom of Jordan.
16. BINDING EFFECT:
This agreement shall be binding upon, and inure to the benefit of, the successors, executors, heirs, representatives, administrators and permitted assigns of the parties hereto.
If any provision of this agreement shall be found invalid or unenforceable, the remainder of this agreement shall be interpreted so as best to reasonably effect the intent of the parties.
18. INJUNCTIVE RELIEF:
User acknowledges and agrees that in the event of a breach or threatened breach of this agreement by User, Company will suffer irreparable harm and will therefore be entitled to injunctive relief to enforce this agreement.
No amendments and/or modifications to this agreement shall be valid unless executed in writing and signed by both parties.
20. FORCE MAJEURE:
Except with regard to payment obligations, either party shall be excused from delays in performing or from failing to perform its obligations under this contract to the extent the delays or failures result from causes beyond the reasonable control of the party, including, but not limited to: failures or default of third party software, vendors, or products; acts of God or of the public enemy; foreign governmental actions; strikes; communications, network connection, or utility interruption or failure; fire; flood; epidemic; and freight embargoes.
21. WAIVER OF RIGHTS:
A failure or delay in exercising any right, power or privilege in respect of this agreement will not be presumed to operate as a waiver, and a single or partial exercise of any right, power or privilege will not be presumed to preclude any subsequent or further exercise, of that right, power or privilege or the exercise of any other right, power or privilege.
22. DIGITAL SIGNATURE:
22.1 By using the services of the website, user is deemed to have executed this Agreement electronically; effective on the date user registers its Account and starts using website’s services. User’s Account registration constitutes an acknowledgement that user is able to electronically receive, download, and print this Agreement.
22.2 In connection with this Agreement, user may be entitled to receive certain records, such as contracts, notices, and communications, in writing. To facilitate user’s ability to use of the website, user gives us permission to provide these records to user electronically instead of in paper form.
22.3 By registering for an Account, user consents to electronically receive and access, via email, all records and notices for the services provided to user under this Agreement that website would otherwise be required to provide to you in paper form. However, website reserves the right, in our sole discretion, to communicate with user via the Postal Service and other third-party mail services using the address under which user’s account is registered. User’s consent to receive records and notices electronically will remain in effect until user withdraws it. Users may withdraw their consent to receive further records and notices electronically at any time by contacting Customer Support. If user withdraws its consent to receive such records and notices electronically, website will terminate user’s ability access to the Services, and user will no longer be able to use the Services. Any withdrawal of user’s consent to receive records and notices electronically will be effective only after user had a reasonable period of time to process user’s request for withdrawal. Please note that user’s withdrawal of consent to receive records and notices electronically will not apply to records and notices electronically provided by the website to the user before the withdrawal of user’s consent becomes effective.
22.4 In order to ensure that the Company is able to provide records and notices touser electronically, user must notify the Company of any change in its email address by updating your Account information on the website or by contacting Customer Support.
23.1 Termination of this agreement for any cause whatsoever shall not release a party from any liability which, at the time of termination, has already accrued to the other party or which may thereafter accrue in respect of any act or omission prior to such termination.
23.2 Each party shall co-operate with the other and execute and deliver to the other such instruments and documents and take such other actions as may be reasonably requested from time to time in order to carry out, give effect to and confirm their rights and the intended purpose of this agreement.
24. LEGAL COMPLIANCE
24.1 In addition to this Agreement, user must familiarise itself with, and comply with the Policies, domestic laws (including common law), state legislation, international laws, statutes, ordinances and regulations regarding user’s usage of services of the website. Notwithstanding successful conclusion of a transaction user must ensure strict compliance with any particular formalities which, if not complied with, will either render a transaction void or unlawful.
24.2 User alone, and not the website, is responsible for ensuring that the services and any other activities conducted on the website are lawful. User must ensure that user complies with all applicable laws in Jordan and all other countries.
24.3 User should comply with country, state and federal regulations.
25. ENTIRE AGREEMENT:
This agreement constitutes the entire understanding and agreement of the parties with respect to its subject matter and supersedes all prior and contemporaneous agreements or understandings, inducements or conditions, express or implied, written or oral, between the parties.
26. CONTACT US:
For any further clarification of out Terms and Conditions, please write to the website at firstname.lastname@example.org